Desktop Support Analyst – Second line IT Support (f/m) Concur Deutschland GmbH Frankfurt am Main Based in our Frankfurt office, this role reports into and works closely with our EMEA Desktop Support Manager based in the UK. It provides support responsibilities for our rapidly expanding team of 100 employees onsite in Frankfurt;... job description desktop support analyst - second line it support (f/m) (12201) frankfurt summary is seeking a desktop support analyst (second line it support) to resolve technical software and hardware related issues manage problems escalated from the it helpdesk and provide formal and informal end-user training on a range of desktop products key skills and background 3+ years' experience of desktop it support in a predominantly microsoft windows environment including ms office and outlook with at least 1+ years of this experience being second level support 3+ years' experience with hardware network and peripheral support (fax machines network printers scanners modems hubs smart phones and cabling) (nb has a separate networks & server team) experience in setup and troubleshooting on mac os beneficial (not mandatory as we can cross-train) active directory administration for user and computer account management preferred a+ certification or equivalent required vb scripting experience preferred mcp or mcdst certification preferred proven proficiency in a lan / wan environment lenovo certification preferred ability to pass a background check a good demonstrable knowledge of spoken and written english language is a must about the role based in our frankfurt office this role reports into and works closely with our emea desktop support manager based in the uk it provides support responsibilities for our rapidly expanding team of 100 employees onsite in frankfurt including some remote employees in the netherlands the nordics & belgium joining a team of 5 desktop support analysts across europe you may also take on wider remote support responsibilities as and when required responsibilities: provide software (70%) and hardware (30%) support related to all end user technical issues typical tasks would include microsoft windows (85%) and apple mac (15%) troubleshooting outlook email support new software installation and configuration some basic server support of adding/deleting/moving users required log and diagnose (or escalate for additional action) all helpdesk problems issues and trouble calls receive and resolve call escalations from level 1 support as needed provide documentation and process flow to assist in first-call resolution for desktop hardware software lan wan e-mail web internet intranet and administrative computing related problems perform systems administration for corporate applications apply technical experience and logic to assist customers in local and remote troubleshooting and problem resolution about the company now a part of sap is world leader in integrated travel and expense management software 's easy-to-use cloud-based and mobile solutions help 30000 companies and their employees control costs & save time thereby taking the pain out of travel & expenses for the business traveller with over 5000 employees globally and over 30% revenue growth year on year this is a dynamic and fast-growing organisation the culture is open fun and friendly where intelligence and creativity can shine within an innovative technical environment with a core value of "hire develop and reward great people" we offer competitive salaries and great benefits including annual bonus we're proud to be named top 50 best places to work by glassdoor apply here Desktop Support Analyst Second line IT Support Support Software Hardware Entwickler developer develop LAN WAN MCP MCDST Frankfurt Analytiker Analyse Desktop Support Analyst – Second line IT Support (f/m) Based in our Frankfurt office this role reports into and works closely with our EMEA Desktop Support Manager based in the UK It provides support responsibilities for our rapidly expanding team of 100 employees onsite in Frankfurt Frankfurt am Main Desktop Support Analyst Second line IT Support Support Software Hardware Entwickler developer develop LAN WAN MCP MCDST Frankfurt Analytiker Analyse



Die Stellenanzeige Desktop Support Analyst – Second line IT Support (f/m) von Concur Deutschland GmbH wurde zuletzt aktualisiert am 13.03.2016.



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