Senior Technician (m/f) IT Operations BACARDI GmbH Hamburg Operation and management of the service desk; Provide 1st/2nd/3rd level technical support to all customers/users either by telephone or on-site, supporting PC-based hardware, operating systems and applications;... responsible drinking over the age of 18 drawing on a rich tapestry of experience embodied in more than 150 years of history and tradition that can be traced back to facundo of cuba has emerged as one of the world's leading suppliers of international spirits our global activities strategies and brands are guided by four clearly defined principles: trust excellence caring and passion we have embraced these values as the basis for our day-to-day operations and as a source of inspiration for the future do you share our passion if so you might like to consider joining our team   for our it team - located in hamburg - we are searching for a senior technician it operations (m/f)   main responsibilities of the role: impeccable support to the users on network end users computing and collaboration tools operation and management of the service desk provide 1st/2nd/3rd level technical support to all customers/users either by telephone or on-site supporting pc-based hardware operating systems and applications know when to escalate incidents to the next support level maintain accurate records of contacts and history of incidents using latest internal tools identify incidents and resolve them to prevent reoccurrence maintain the online knowledge base of frequent questions and the appropriate response for each maintain the data backup/restore for it systems manage administration of starters/leavers/movers including equipment roll-out replacement and data access responsible for account administration on some local applications when necessary submit incidents and problems to external supplier technical support and coordinate repairs/implement recommended solutions guarantee the network connectivity to all employees working in your site/plant maintain logs related to network functions as well as maintenance and repairs records maintain the local server room infrastructure (whenever in your scope) support any local business meetings and support vips when required   to be successful in this role the ideal candidate should have: ability to communicate to end-users ability to explain technology excellent communication skills ability to deal with customers at all levels face-to-face and on the phone understanding of itil methodology understanding of hardware software systems sap and network technologies knowledge of current technological trends data security and disaster recovery systems and procedures understanding of it governance and operations it controls (privacy security) business knowledge - understand the business and business processes understand the impact of technology on the business processes/results experience in running helpdesk/support to end-users incident management data center management problem solving root cause analysis capabilities be organized and able to prioritize workloads in a fast-paced high-pressure environment be fluent in german and english experience in project management experience in crisis management experience/exposure to different markets dynamics/specificities/cultures   to be considered for this position please e-mail your application (in english) - including details of your salary requirements and notice period - to arjen beltman: abeltman@com www-deutschlandde is an equal opportunity employer Helpdesk Bachelor Master Computer Science Informatics Operator System Administrator Informatiker Netzwerktechniker Wirtschaftsinformatiker Diplom-Informatiker Dipl-Inf Fachinformatiker IT Informationstechnik IT-Systemkaufmann IT-Systemkauffrau Senior Technician (m/f) IT Operations Operation and management of the service desk Provide 1st/2nd/3rd level technical support to all customers/users either by telephone or on-site supporting PC-based hardware operating systems and applications Hamburg

Die Stellenanzeige Senior Technician (m/f) IT Operations von BACARDI GmbH wurde zuletzt aktualisiert am 19.03.2016.

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