Head of Service Delivery Management Systems Integration m/f - IT-Technoliogiekonzern JobLeads GmbH deutschlandweit You are responsible for the relation to all customers in the Region Germany within GSI from a delivery perspective; lead a team of twelve Service Delivery Managers who themselves take care of their dedicated customers;... head of service delivery management systems integration m/w - it-technoliogiekonzern - bundesweit standort: gehalt: 150000 - 200000 unser kunde ist einer der führenden it-technologiekonzerne multinationale konzerne zählen zu seinen kunden zum nächstmöglichen zeitpunkt besteht die perspektive für einen erfahrenen head of service delivery management systems integration m/w in deutschland ihre aufgaben you are responsible for the relation to all customers in the region germany within gsi from a delivery perspective you lead a team of twelve service delivery managers who themselves take care of their dedicated customers they are accountable for the economic kpis (revenue customer result profitability) within their segment you are accountable for the economic kpis of the whole business segment you have the overall responsibility to deliver our projects and services to our customers in time budget and quality to the most important customers within this region you hold a personal relationship to the cxo and senior executives you are part of steering boards which have the purpose to con-tinuously improve delivery quality and customer intimacy in case of escalations internal or external you take over to deescalate the situation you drive efficiency and quality programs within your segment to improve profitability of the services you use the relationship to our customers to generate additional demand upselling on our existing contracts (eg by change requests on our projects body shopping of own staff or freelancers) grants to achieve our revenue targets within the segment in deal situations you take influence on the delivery model design with an ut-most high offshore or nearshore degree he or she makes sure that an optimal cost structure  is achieved you are responsible for meeting economic kpis for these deals and based on that approve them you lead an international network of delivery teams deployed locally and in delivery centers round the globe the total workforce steered functionally varies from 700 to 1000 people you have a strong influence on the customer satisfaction in his segment customer satisfaction is measured as so called trim metric and is an im-  portant corporate kpi in the described function you hold a close relationship to the managers of our global delivery organization with your feedback you help to improve process quality drive innovation in our portfolio etc by pushing offshore and nearshore delivery continuously over the services you have a significant impact on the global strive program which brings gsi on the next delivery maturity level you are member of the management committee   ihr profil minimum of 10-15 years track record in a large multi-national information technology organization with an emphasis on managing large and complex delivery situations as a service delivery manager strong track record leading a functional organization of several hundred employees experience in leading multi million projects and services international experience you know how to steer in delivery models with strong offshore or nearshore impact you have broad experience in handling service and technology types (sap vs non-sap application management application development service management etc) you know how to handle complicated customer situations you have experience in deescalating challenging delivery situations (and preventing escalations) proven track record in a similar position supported by management and customer references successful engagement with customers specifically top management cio or cto and key stakeholders strong experience and process skills of the business functions sales pre-sales delivery and portfolio management strong capabilities and successful application of methods like pmi or similar project management and business cases and value realization strong track record working in virtual settings across globally distributed teams candidates need to be fluent in english and german the position requires the willingness to travel (internationally) on a frequent basis ie on average three to four days per week university degree ideally in one of the following fields: business management and engineering es erwartet sie ein sehr anspruchsvoller verantwortungsbereich mit einem hohen gestalterischen aspekt ebenso ein breites spektrum individueller bildungs- und entwicklungsmöglichkeiten mit verschiedenen entwicklungsprogrammen zur förderung ihrer fach- und führungskarriere wwwde Head of Service Delivery Management Systems Integration m/f - IT-Technoliogiekonzern You are responsible for the relation to all customers in the Region Germany within GSI from a delivery perspective lead a team of twelve Service Delivery Managers who themselves take care of their dedicated customers deutschlandweit



Die Stellenanzeige Head of Service Delivery Management Systems Integration m/f - IT-Technoliogiekonzern von JobLeads GmbH wurde zuletzt aktualisiert am 22.03.2016.



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