Technical Support Manager (m/f) Huawei Technologies Deutschland deutschlandweit Develop and implement the strategy of service products, responsible for the management of service preparation for 3 service platforms before the product launching event; Implement the product?s service ability; monitor the quality of software;... about 'http://wwwstellenanzeigende/docs/anzeigen2015/html/1543778/s%20vision%20is%20to%20enrich%20life%20through%20communication%20we%20are%20a%20fast%20growing%20and%20leading%20global%20information%20and%20communications%20technology%20solutions%20provider%20with%20our%20three%20business%20units%20carrier%20enterprise%20and%20consumer%20we%20offer%20network%20infrastructure%20cloud%20computing%20solution%20and%20devices%20such%20as%20smartphones%20and%20tablet%20pcs%3c/p%3e%0d%0a%0d%0a%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%3cp%3eamong%20our%20customers%20are%2045%20of%20the%20world's top 50 telecom operators and one third of the world's population uses is active in more than 170 countries and has over 150000 employees of which more than 70000 are engaged in research and development (r&d) more than one third of the world population and more than half of the german population use directly or indirectly technology we are diverse and we embrace it with us you have the opportunity to work in a dynamic multinational environment with more than 150 nationalities worldwide we seek and reward talent at if you are driven and show results your efforts will be rewarded anywhere you are is there join us for building a better connected world technical support manager (m/f) main responsibilities: develop and implement the strategy of service products responsible for the management of service preparation for 3 service platforms before the product launching event implement the products service ability monitor the quality of software and the hardware of products handle the quality of major products and crisis management provide on-site support for major issues maintenance of the products technical information provide technical training for hotline and service providers improve hotline resolution rate participate in beta testing provide support on products forum service outlets technical issues and other related support requirements: candidate must possess at least a bachelors degree diploma or professional degree in engineering (electronic) telecommunication or equivalent at least 2 years or above working experience in electronic telecommunication or related field preferable those who have experience in hotline and internet problem solving strong interpersonal and communication skills problem solving skills decision making and self learning ability familiar with telecommunication basic network knowledge master the basic of electronic circuits familiar with the theory of product maintenance know well in the laws and regulations of after sales service for device electronic products those who have knowledge in product service model and its operation is highly preferable those with the knowledge of operation and maintenance of the organizational structure of the main consumer groups and its internal operation processes will be highly regarded equip with the ability to deal with hotline internet issues and system construction is desirable good service awareness team spirit and able to work under pressure must be fluent in english and german for both verbal and written what we offer we offer an international career with professional development opportunities you will gain exposure to the latest our office is a dynamic and friendly place where like minded professionals exchange and build know-how we promote and reward talent and invite you to grow with us apply Technical Support Manager (m/f) Develop and implement the strategy of service products responsible for the management of service preparation for 3 service platforms before the product launching event Implement the products service ability monitor the quality of software deutschlandweit



Die Stellenanzeige Technical Support Manager (m/f) von Huawei Technologies Deutschland wurde zuletzt aktualisiert am 14.01.2016.



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