Customer Service Manager (m/f) BIT.Group GmbH Dresden Responsibility for implementation of contracted services including shift organization; Creation of reports and statistical evaluations on service-specific KPls; Ensuring high quality and customer satisfaction; Active customer-facing comm;... wwwbautzen-itde customer service manager (m/f) at our location in dresden your tasks cutting-edge technologies in modern cloud infrastructures: you will be working on planning and operation of large linux and windows environments and be part of our team with international experts responsibility for implementation of contracted services including shift organization creation of reports and statistical evaluations on service-specific kpls ensuring high quality and customer satisfaction active customer-facing communication (on-site by phone) regular preparation and implementation of steering committee meetings development and implementation of process improvements and project planning act as escalation manager your profile university degree in computer sciences or business informatics or a comparable vocational training several years of professional experience in infrastructure support and/or in the field of it services ideally in sap environments high technical understanding itil v3 foundation certification desirable strong project management skills business fluent english excellent communication skills and networking skills independently organized and analytical way of working professional appearance at internal and external level our offer to you a great job - because you work in a company with motivated colleagues where corporate climate and dealing match where environment is modern and challenging topics like: guided familiarization flexible working hours attractive and performance-linked compen­sation training and development opportunities and and are a matter of course for us gmbh preuschwitzer straße 20 02625 bautzen t +49 3591 5253 - 0 f +49 3591 5253 - 9999 info@bautzen-itde © 2015 - all rights reserved Customer Service Manager (m/f) Responsibility for implementation of contracted services including shift organization Creation of reports and statistical evaluations on service-specific KPls Ensuring high quality and customer satisfaction Active customer-facing comm Dresden



Die Stellenanzeige Customer Service Manager (m/f) von BIT.Group GmbH wurde zuletzt aktualisiert am 02.01.2016.



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