Managed Print Service Delivery Manager (m/f) AIR LIQUIDE Deutschland GmbH Düsseldorf, Paris Liaise with internal customers and stakeholders to clearly understand and stay abreast of AL business objectives; Develop, document and communicate to our customers a Managed Print Service (MPS) strategy and roadmap;... is the world leader in gases for industry health and the environment the group offers innovative solutions based on continuously enhanced technologies we produce gases (oxygen nitrogen argon rare gases etc) and many other gases including hydrogen present in 80 countries with 50000 employees innovates for the sake of progress while striving to ally dynamic growth consistent performances and responsibility over the long term the global infrastructure and operations department (gio) provides it infrastructure services to the group is directions and the bis (business information systems) departments it aims to drive and deliver all the infrastructure services to the other entities throughout the world in order to bring agility efficiency and security to the business for our gio team in düsseldorf or in paris we're looking for a managed print service delivery manager (m/f) your tasks: the managed print service delivery manager will be responsible for the delivery of the managed print service on a worldwide basis he/she will be accountable for the service delivery related to these services and will coordinate the service between the bis internal gio teams and the external service provider the geographical focus of this role will be global strategy and roadmaps liaise with internal customers and stakeholders to clearly understand and stay abreast of al business objectives develop document and communicate to our customers a managed print service (mps) strategy and roadmap that specifically supports al business objectives define and implement standards and best practices develop innovations and support the business with state-of-the-art services create a knowledge management approach and strategy to support service delivery teams service delivery project phase and running phase assist the entities in their local mps project and provide a managed service approach to coordinate the needs and issues of the business with external providers and service engineers define and implement printing procedures with the entities and gio ensure that the provider services are delivered in line with defined slas and contractual commitments foster a culture that drives customer service and innovation and leverages best practices to improve financial and service delivery performance drive business innovation to reduce overall incidents through self-service capability create the mechanism to be able to produce reporting metrics and measure­ments to evaluate performance and compliance from a global bis and entity level your profile: finished it education or equivalent studies several years of direct work experience in it service delivery significant experience in managed print services solid understanding of information technology as well as experience with outsourcing agreements (including offshore service delivery) skills in the development and use of scorecards to evaluate results according to service level agreements and related performance metrics/measurements advantageous ability to manage employee and outsourcing vendor service delivery across virtual teams and multiple global geographies experience with the it infrastructure library (itil) framework very good english and french language skills in speech and writing language skills in german spanish or portuguese advantageous our offer: individual on-the-job training teamoriented and autonomous work in a worldwide leading enterprise in the chemical industry professional and personal development our top principle: satisfied customers and employees if you actively want to support this goal and the further expansion of our company we are pleased about your application including your salary prospect possible entry date and the reference number 2016-020 through our online application form severely disabled persons and applicants will be specially considered in case of corresponding suitability gmbh Diplom-Informatiker IT-Spezialist Programmierer Wirtschaftsinformatiker Dipl-Inform (BA) Dipl-Inf (BA) Informationstechnik Kommunikationsinformatik Assistent für Informatik Fachinformatiker Informatikkaufmann IT-Systemkaufmann IT-Systemelektroniker Dipl-Inform (BA) Dipl-Inf (BA) Fachberater für Integrierte Systeme Fachberater für Softwaretechniken Applikationsserver Application Server Netzwerkadministrator Managed Print Service Delivery Manager (m/f) Liaise with internal customers and stakeholders to clearly understand and stay abreast of AL business objectives Develop document and communicate to our customers a Managed Print Service (MPS) strategy and roadmap Düsseldorf Paris

Die Stellenanzeige Managed Print Service Delivery Manager (m/f) von AIR LIQUIDE Deutschland GmbH wurde zuletzt aktualisiert am 03.03.2016.

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