Manager Customer Care Center (m/f) IFS Deutschland GmbH & Co. KG Erlangen Under the direction of VP Consulting & Support the Manager Customer Care Center is a very dynamic position at IFS Europe Central and will play a key leadership role in transforming the support operations for our global operations;... shape your future with   to expand our consulting & support team at erlangen we are looking for a   manager customer care center (m/f)   what we are looking for: under the direction of vp consulting & support the manager customer care center is a very dynamic position at europe central and will play a key leadership role in transforming the support operations for our global operations this role is responsible for leading and optimizing the customer care organization in europe central as a local partner to our global support organization located in sri lanka to provide support to our customers around the clock the manager customer care center represents the regional interests of europe central in the global support board and in cooperation with the global support organization in sri lanka he/ she drives the global offshore strategy by bringing forward the ongoing transformation of the regional support department to a modern customer focused customer care center desired qualifications: experience in international customer care or support function - preferably in a management position for at least 2+ years bachelor's degree in business or engineering or equivalent professional experience required master degree preferred experience in building and managing customer care or support operations in cooperation with internal and external partners to achieve high performance results proven track record of achieving high performance strong leadership & people management skills must be able to drive teams to meet high performance must have a strong understanding on it concepts and terminology good knowledge of erp software desirable   required competencies: excellent verbal and written communication skills in german and english along with strong presentation skills willingness to travel abroad passionate about customer support with strong leadership qualities to form and lead an international high performance team energy and drive complemented by a disciplined approach ability to maintain big picture overview and strong focus on detail ability to deal with ambiguity and change experience in working across multicultural teams ability to understand midsize organization culture as well as the environment of an international corporation and the commitment to work to meet business goals what we offer: to work for means to work for one of europe's best employers we offer an attractive compensation with social benefits above average: company car for private use attractive pension scheme excellent professional development and personal coaching during the introduction period flexible working time models home office individual support by regular health promotion and work life balance are part of our company culture   our offer sounds interesting we are looking forward to your application stating your earliest starting date and salary expectations discretion is mandatory         kontakt   jasmine freiberger phone +49 9131 77 34 132 gmbh & co kg am weichselgarten 16 91058 erlangen       jetzt bewerben Innendienstleiter Kundenbetreuung Kundenberatung Acountmanagement Vertriebsberater Leiter Leitung Betriebswirt Call Center Business Development Operation Manager Service Manager Support Manager Kundenzufriedenheit Wirtschaftsinformatik Manager Customer Care Center (m/f) Under the direction of VP Consulting & Support the Manager Customer Care Center is a very dynamic position at IFS Europe Central and will play a key leadership role in transforming the support operations for our global operations Erlangen Innendienstleiter Kundenbetreuung Kundenberatung Acountmanagement Vertriebsberater Leiter Leitung Betriebswirt Call Center Business Development Operation Manager Service Manager Support Manager Kundenzufriedenheit Wirtschaftsinformatik



Die Stellenanzeige Manager Customer Care Center (m/f) von IFS Deutschland GmbH & Co. KG wurde zuletzt aktualisiert am 18.02.2016.



ähnliche Jobs und Stellenangebote:

» Jobs im Berufsfeld Vertrieb / Verkauf
» Jobs in Erlangen