Requirements: Excellent written and verbal communication skills, German and Englisch Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams, influence behavior and drive actions Escalation management experience is strongly desired Proven ability to professionally handle conflicts and to effectively manage customer expectations Ability to integrate diverse perspectives in critical situations to aid issue resolution Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment Frequent visits to the customer's domestic sites as required Minimum of 8 years of relevant experience is required. Prior experience as a Support Account Manager, Service Account Manager, Escalations Engineer, Technical Account Manager, Support Engineer, Escalation Manager and/or a Project Manager is desired. A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field is required.



Die Stellenanzeige Support Account Manager (m/f) von NetApp Deutschland GmbH wurde zuletzt aktualisiert am 02.02.2016.



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